Refund Policy

At ValexScript, we strive to ensure our customers are satisfied with their purchases. However, due to the digital, intangible nature of our products and instant delivery mechanisms, all transactions are subject to the specific terms outlined below.

1. Nature of Digital Products (All Sales Final)

By purchasing any digital product, software license key, or subscription from valexscript.com, you acknowledge and agree that:

• Digital products and license keys are delivered immediately and are considered "used" or "consumed" upon access/redemption.
• All sales are generally final and non-refundable, except under the specific, verified circumstances outlined in Section 3.

2. Non-Refundable Circumstances

Refunds or exchanges will NOT be issued under the following conditions:

• Change of Mind: You simply changed your mind, no longer want the product, or purchased the wrong item/duration by mistake.
• Game Bans & Punitive Actions: Third-party game suspensions, permanent bans, shadowbans, or HWID flags. Using game modifications and scripts carries inherent risks that you assume entirely.
• System Incompatibility: Failure to check product requirements before purchasing (e.g., incompatible Windows version, unsupported CPU/GPU, virtual machine restrictions, or conflicting third-party antivirus software).
• Refusal to Follow Setup Instructions: Refusing to follow our troubleshooting steps, documentation, or support team instructions to get the software working.
• Anti-Cheat Updates / Downtime: Temporary product downtime, maintenance, or feature discontinuation due to game patches or anti-cheat updates.
• Account Terminations: Any license revoked due to violations of our Terms of Service (such as license sharing, key cracking, reverse engineering, or community toxicity).

3. Conditions for Refund or Replacement

A refund or store credit/key replacement may be granted at our sole discretion only if all of the following conditions are met:

1. Unactivated License Keys: The purchased license key has never been activated/bound to a hardware ID (HWID) and the refund request is submitted within 24 hours of purchase.
2. Unresolvable Technical Failure: The software is completely non-functional on a system that fully meets the specified system requirements, and our technical support team is unable to resolve the issue after you have provided full diagnostic logs, remote support access (if needed), and error screenshots within 48 hours of purchase.
3. Duplicate Billing: You were erroneously charged multiple times for the same transaction due to a payment gateway error.

4. Chargebacks and Fraud Prevention

CAUTION

Initiating an unauthorized chargeback or payment dispute without first attempting to resolve the issue with our support team constitutes a breach of our Terms of Service.

• Any fraudulent dispute, chargeback, or payment reversal will result in:
  • Immediate and permanent termination of all active licenses and accounts.
  • Permanent HWID and IP blacklisting across our systems and partner networks.
  • Potential reporting to global fraud and anti-chargeback prevention databases.

5. How to Request Assistance or a Refund

If you believe you meet the criteria for a refund or need technical troubleshooting:

1. Join our Discord: Open a support ticket on our official Discord server: https://discord.gg/valexscript
2. Include Required Details:
   • Your Order ID / Transaction ID
   • Registered Email Address
   • Purchase Date
   • Clear description of the issue along with relevant screenshots and system details.

Our support team reviews refund requests within 24–48 business hours.