Privacy Policy

1. Information We Collect

We collect information to provide, maintain, and improve our Services. This includes:

• Account Information: Email address, username, and password (securely stored using industry-standard hashing algorithms).
• Payment Information: We do not store full payment card details on our servers. Payment metadata (e.g., last four digits of the card, transaction ID, billing country, PayPal email) may be logged for order verification and fraud prevention. All transactions are processed through secure third-party payment gateways.
• Technical & Diagnostic Data: To prevent fraud, counter abuse, license verification, and ensure the security of our products, we may collect technical identifiers including your IP address, hardware identifiers (HWID), device fingerprints, browser type, operating system, and access timestamps.
• Communication Data: Any details or information you provide when reaching out to customer support via email, ticket system, or our official Discord server.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create, maintain, and secure your account.
• To process transactions, verify payments, and deliver digital products/licenses.
• To provide technical support and respond to customer inquiries.
• To communicate important updates, service announcements, and security alerts.
• To detect, prevent, and mitigate fraud, unauthorized access, and violations of our Terms of Service.
• To analyze usage trends and enhance the performance of valexscript.com.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your data only under the following circumstances:

• Third-Party Service Providers: Trusted third-party vendors and payment processors who assist us in operating our platform and fulfilling orders, strictly bound by data protection obligations.
• Legal Compliance: When required by applicable law, regulation, subpoena, or valid legal process from law enforcement or government authorities.
• Fraud Prevention & Security: When necessary to investigate, prevent, or take action regarding fraudulent activities, chargebacks, or violations of our platform terms.

4. Data Retention

• Account Data: Retained as long as your account remains active or until you request its deletion (subject to legal obligations).
• Financial & Order Records: Kept for as long as necessary to comply with legal, tax, accounting, and anti-fraud regulations (typically up to 7 years).
• Support Inquiries & Tickets: Support logs and communication history may be retained for up to 2 years to ensure quality assurance and service improvements.

5. Your Privacy Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal and fraud prevention retention requirements.
• Right to Restrict/Object: Object to or request restriction of data processing.
• Right to Data Portability: Obtain your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection team at [email protected] (or [email protected]). We will respond to verified requests within 30 days.

6. Security of Your Information

We employ robust administrative, technical, and physical security measures (including SSL/TLS encryption and secure server environments) to protect your personal data. However, please be aware that no transmission over the Internet or electronic storage method can be guaranteed to be 100% secure.

7. Children's Privacy

Our Services are strictly intended for individuals aged 18 and older (or the age of legal majority in your jurisdiction). We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted directly on this page with a revised "Effective Date". We encourage you to review this policy periodically.